Sensitive-service privacy notice
Information we collect
We collect information you provide, information created while you use mywifu, and limited technical information needed to operate and secure the service.
- Account details such as your email address, display name, profile image, authentication provider, and securely hashed credentials where applicable.
- Chats, prompts, character settings, uploaded reference media, generated images or videos, favorites, and other content you choose to create or save.
- Voice-call instructions and streamed microphone audio needed to provide a live call, plus call metadata such as character, duration, status, token usage, and provider cost estimates.
- Payment identifiers, order status, selected plan, token entitlements, currency, and transaction metadata. We do not store full card details or cryptocurrency private keys.
- Device, browser, IP address, session, diagnostic, security, and feature-usage information.
- Messages, ratings, and feedback you send to support or through the product.
How we use information
- Provide conversations, character creation, media generation, live voice calls, purchases, and account features.
- Maintain conversation continuity and personalize a character using the context you choose to provide.
- Authenticate users, secure accounts, prevent fraud and abuse, enforce our Terms, and investigate incidents.
- Measure reliability and costs, troubleshoot failures, improve product quality, and answer support requests.
- Meet legal obligations and protect users, rights holders, our service, and the public.
AI and voice processing
mywifu uses specialist AI providers to generate responses, speech, images, and videos. The prompt, recent conversation context, character configuration, reference media, or live audio required for a request may be sent to those providers. Their processing is limited to delivering and safeguarding the requested service, subject to our agreements and their applicable policies.
Live-call audio is streamed to our voice provider in real time. mywifu does not intentionally save the raw call recording in its application database; we retain call metadata for billing, reliability, and abuse prevention. Do not share information in a call or prompt that you do not want processed by an AI provider.
Your content and privacy
Content marked private is available through your account and is not intentionally published to other users. Anyone with access to your account or a link you deliberately share may still be able to view it. Avoid uploading another person’s likeness or private information without their permission.
We may use automated systems and limited authorized review to investigate abuse, security incidents, failed generations, or legal reports. We do not claim that any internet service can provide absolute confidentiality or security.
Retention and deletion
We retain account data and saved content while your account is active and for as long as reasonably needed to provide the service. Some transaction, security, and compliance records may be retained longer where required by law or legitimate business needs. Deletion from active systems may not immediately remove encrypted backups, which age out under normal backup schedules.
To request account or data deletion, email [email protected] from the address associated with your account. We may need to verify your identity before completing the request.
Security
We use administrative, technical, and organizational safeguards designed to protect information, including encrypted connections, access controls, credential hashing, and restricted production access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. You may also withdraw consent where processing relies on consent. Contact [email protected] to make a request.
We will not discriminate against you for exercising a privacy right. Some requests may be limited where an exemption applies or where retention is required for security, fraud prevention, transactions, or legal compliance.
Adults only and international use
mywifu is intended only for adults who are at least 18 years old and have reached the age of majority where they live. We do not knowingly collect personal information from minors. Contact us immediately if you believe a minor has used the service.
Our providers and systems may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers.
Changes and contact
We may update this policy as the service or law changes. We will post the updated date here and provide additional notice when a change is material.
For privacy questions, rights requests, or safety reports, contact [email protected].
